1. What information do we gather?
As a supporter of, or someone interested in FACT you may be asked to provide us with personal information such as your name, address, telephone number and email address when you contact us.
This information is collected for internal administrative purposes only and will not be passed to any other organisations. Some of the information we collect through forms (e.g. on our website) may be marked as mandatory and other information is provided voluntarily. Mandatory information allows us to contact you and keep you up to date with what we are doing as an organisation. Voluntary information allows us to create a picture of you as a (potential) supporter allowing us to tailor our interactions more specifically for your needs e.g. if you highlight an interest in volunteering opportunities, we’ll be able to let you know if an opportunity becomes available.
2. Confidentiality
FACT will treat your data with the strictest confidence and have put in place both physical and online measures to maintain its security. This confidence will be maintained, except where we are obliged to share it for legal or regulatory reasons, or where instructed by law enforcement authorities.
3. Donation details
FACT will hold individual’s banking details in the case of standing orders and Gift Aid registration. This enables us to monitor our income and set our budgets accordingly. Banking details around one off gifts, or donations will not be kept on record and will be deleted as appropriate once a transaction has been completed.
4. How do we use your information?
We use your personal data to allow us to do several things.
1) It allows us to keep you up to date with the relevant work of FACT.
2) It provides us with an opportunity to share the events and fundraising activities that we have planned.
3) We use your data to inform you of relevant appeals or funding requests we may have.
4) Having your data benefits FACT financially as we can claim gift aid (an extra 25%) on some donations/gifts.
5) Knowing your preferred method of communication enables FACT to work more effectively with you ensuring you get the information you require in a way that works for you.
6) It allows us to keep track of your wishes and the permissions you have given regarding your data.
5. Who will we share this information with?
We do not share the information we collect with any third party. We are subject to the Data Protection Act 2018.
6. How do we protect your information?
We follow the Information Commissioner’s Office’s recommendations for our own data security. Any online donations are protected by CAF Bank, our payment processor, who have their own security measures to keep your personal banking details safe, including firewalls and data encryption. Their Privacy policy can be found on their website.
7. What rights do you have to access, change or remove your information?
You have the right to receive a copy of the information that we have collected from you. We welcome any amendments you may suggest and any inaccurate personal data will be rectified or destroyed. We are focused on making your experience of FACT as positive as possible, above our obligation to keep any data we collect as accurate as reasonably possible.
You have the right to access and amend or ask us to remove your personal information at any time and if you wish to do so:
- please email us at office@thefact.co.uk
- call us on 07733360009 or
- write to us at FACT, Ashford Baptist Church, Church Road, Ashford TW15 2TT.
8. Use of Cookies
When you provide us with personal information through our website, we may use "cookies". A cookie is a small file that is sent by a website to your computer and that contains information about how you use the site, so that this information is available the next time you use the site. We may use cookies to track your usage of the site for analysis reasons and to help improve our customer experience. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
9. External links
If using our website, it may contain links to other sites at which your personal information is collected. When following a link to another site, the collection and use of your personal information is controlled by the privacy policy of that site. We do not accept any responsibility or liability for the privacy policies of external websites and your use of external websites is at your own risk.
All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.
